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Non-Discrimination policy

Vidant SurgiCenter does not discriminate on the basis of disability in admission to, access to, or operations of its programs, services or activities. Vidant SurgiCenter does not discriminate on the basis of disability, race, gender, age, color, national origin or religion in its hiring or employment practices.


Resources for patients and visitors with disabilities

We adhere to the guidelines outlined in the American Disabilities Act (ADA) and take seriously the imperative to support patients and visitors with disabilities. We want to ensure patients with disabilities have access to our services and facilities.

If you need any type of assistance, or if you have questions about our services for people with disabilities, contact the SurgiCenter at 252-847-7700. Our team can arrange for special equipment, services and additional assistance.

If you have questions, concerns, complaints or inquiries about the Americans with Disabilities Act (ADA), please contact Vidant Health's dedicated ADA Coordinator:

ADA Coordinator
Phone: 252-847-0125
Fax: 252-847-6466
Email: compliance@VidantHealth.com

Interpreter Services

We provide interpreter services to ensure all patients and their families can effectively communicate with staff. Interpreters are available face-to-face, by telephone or by video. This service is free of charge.

We encourage you to use the professional interpreter resources at Vidant SurgiCenter instead of relying on family and friends for translation. All our interpreters are trained in the medical environment, and conversations between patient and staff will be kept strictly confidential.

Please call our Patient Care Services team at 252-847-4625 for more information.


Improving our care and patient safety

Our staff makes every effort to make your visit as safe and comfortable as possible. If you have questions, concerns or compliments about care, service or safety, we encourage you to share feedback with your health care team during your stay at SurgiCenter. If you feel your health care team doesn't address your concerns, please call our president at 252-847-7723 or write:

Stephen W. Tripp, RPh, President Stephen W. Tripp, RPh, President
Vidant SurgiCenter, LLC
102 Bethesda Drive
Greenville, NC 27834

You may also call the Joint Commision Hotline at 1-800-994-6610, 24 hours a day, 7 days a week. Staff is available to answer calls Monday through Friday from 9:30 a.m. until 6:00 p.m. (EST).


Our policy on advance directives

An advance directive is a set of directions you give about your health/mental health care if you ever lose the ability to make decisions for yourself. North Carolina has three ways for you to make a formal advance directive: a living will, Health Care Power of Attorney and Advance Instruction for Mental Health Treatment.

Vidant SurgiCenter does not honor living wills or Do Not Resuscitate requests. However, in the event a patient is transferred to Vidant Medical Center, this document will accompany the patient and become part of the medical record.

Vidant SurgiCenter does not honor an Advance Instruction for Mental Health Treatment (AIMHT) since mental health is not treated at our facility.

Vidant SurgiCenter does honor Health Care Power of Attorney (HCPOA). To ensure the usage of HCPOA, you need to provide a copy on the day you are admitted. The HCPOA will be placed in your medical record. Advance directive forms may also be obtained from Vidant SurgiCenter prior to your procedure.

If you have questions or need assistance, please call 252-847-7700 and ask for an admissions counselor.


Important things to know about advance directives

If you are 18 or older and have the capacity to make and communicate health care decisions, you have the right to make decisions about your medical/mental health treatment. You should talk to your doctor or other health care provider about any treatment or procedure so that you understand what will be done and why. You have the right to say yes or no to treatments recommended by your doctor or mental health care provider.

If you want to control decisions about your health/mental health care even if you become unable to make or to express them yourself, you will need an advance directive. Click here for frequently asked questions about advance directives.


Financial assistance policy

At Vidant Health, we are committed to providing quality health care to everyone who seeks our services. We realize that health care is costly and may be a financial hardship to patients and their families.

Eligibility for Medicaid or other Government Assistance

Vidant Health provides financial counselors who can assist you with determining if you qualify for Medicaid and in applying for other government-assisted programs. Department of Social Services employees are on site at some Vidant Health facilities, and our financial counselors are available upon request during or following the time you receive care.

Eligibility for Charity Care

Vidant Health offers charity care to our patients who are unable to pay due to financial hardships. We may require supporting documents including tax returns, pay stubs, Social Security award letter and other financial information. Patients will qualify for 100% assistance based on the following key criteria:

  • Income below 200% of the federal poverty guidelines based on family size
  • Limited assets and possess no real property other than immediate dwelling
  • Amounts owed to Vidant Health
  • Type of service received (some elective procedures are not eligible, including cosmetic)

Charity Policy

Medically Indigent Assistance

Patients who have catastrophic medical care bills may receive medically indigent assistance on balances over $5,000 and income over 200% of the federal poverty guideline.

Contact Us

Please contact us if you have any questions regarding financial assistance. Call 252-847-4472 or toll free at 1-800-788-4473, Monday through Friday, 8:30 am to 5:00 pm.

Plain Language Summaries


Health insurance information

Vidant Health welcomes patients with all types of insurance and is contracted with most commercial insurance companies and some Medicare Advantage plans.

If the Vidant Health hospital, facility or clinic where you are seeking services is not contracted with your insurance company, it does not mean that you cannot receive care at that hospital, facility or clinic. We will send a bill to your insurance company as a courtesy, but any amounts your insurance company does not pay are your responsibility.

Patients with PPO, POS or EPO plans are allowed to see health care providers and hospitals outside their preferred network, but may have higher out-of pocket costs. Patients with HMO plans may be restricted only to in-network providers. Going outside of the HMO network could forfeit coverage and place the entire financial burden on the patient. It is the patient's responsibility to contact their insurance company to check their benefits and financial responsibility.

To view what insurance companies the Vidant Health hospitals, facilities and physicians with Vidant Health are contracted with please click on the appropriate link below:

Hospitals:

The Outer Banks Hospital

Vidant Beaufort Hospital

Vidant Bertie Hospital

Vidant Chowan Hospital

Vidant Duplin Hospital

Vidant Edgecombe Hospital

Vidant Medical Center

Vidant Roanoke-Chowan Hospital

Facilities:

Vidant SurgiCenter

Physicians:

Vidant Health Physicians

  • Outer Banks Professional Services
  • Vidant Medical Group
  • Vidant Medical Group Affiliates

Frequently asked questions

  • I need to speak with someone about the bill I received. How can I contact you?

    You can reach one of our Customer Service Representatives by calling 252-847-4472 or toll-free 1-800-788-4473. Hours are Monday through Friday from 8:30 am until 5:00 pm.

  • May I pay my bill using a credit card?

    Yes, you may pay your bill with a credit card online anytime. You may also pay in person or over the telephone.

  • I've never been to the hospital listed on my bill. Why did I receive this bill?

    Most of the time, the bill is for lab work that was sent by your doctor to the hospital.

  • How can I get a detailed copy of my bill?

    A summary of your charges is printed on the first statement that you receive from the hospital. A detailed bill is available approximately five days after your discharge.

  • What other bills will I receive?

    In addition to your bill from the hospital, you may receive bills from other physicians who may have provided services to you. For instance, you may receive bills from consulting physicians, radiologists or other specialists. Please contact their office directly if you have questions concerning their bills.

  • May I get an estimate of the charges associated with the treatment and services I expect to receive?

    We can provide an average charge per procedure, which will give you an idea of what your cost may be. Actual charges will vary by patient based on your specific needs. Call 252-847-7722 or 252-847-7736.

  • What can I do to prepare for my visit and make payment decisions?

    When making medical payment decisions, make sure you first know the total cost of your services. Then, it's best to check with your insurance company to learn:

    • What your insurance will cover
    • What you will owe out of pocket
    • What methods of payment the facility accepts
    • Who (you or the facility's office staff) will be completing insurance forms.
  • Why didn't my insurance pay?

    Please contact customer service at 252-847-4472 or 800-788-4473 or contact your insurance company using the phone number on the back of your insurance card.