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As a patient, you have rights, and we encourage you to exercise them. We also encourage you to understand your role and responsibilities as a patient. This is a partnership, and our team needs your help to deliver the highest quality of care.

Patient Rights

  1. You have the right to considerate care.

    • Treatment without discrimination based on race, color, religion, sex, sexual preference, national origin or source of payment.
    • Respectful care and interactions with your health care team.
    • Freedom from abuse or harassment.
    • Not be awakened unless medically necessary.
    • Request a transfer to another room if another patient or visitors in the room are unreasonably disturbing you.
    • Request assistance with ethical issues regarding your care.
    • Make advance directives (health care power of attorney, living will, etc.).
    • Receive spiritual and emotional support and care by a religious official. Your religious practices will be supported as much as possible.
    • Assistance communicating effectively with caregivers.
    • Be told who to contact to file a grievance.
    • Exercise rights without being subjected to discrimination or reprisal.
    • Voice grievances regarding treatment or care that is (or fails to be) furnished.
  2. You have the right to quality care.

    • Care provided by competent personnel and high professional standards that are continually maintained and reviewed.
    • Expect that emergency procedures will be implemented without unnecessary delay.
    • Comfort including information about pain and access to staff who are committed to pain relief. You are entitled to a quick response to your complaints and to dedicated pain specialists who can provide state-of-the-art pain control measures.
    • Be free from needless duplication of medical procedures.
    • Not be restrained or put in seclusion unless medically necessary.
    • Personal and informational privacy in accordance with HIPAA regulations and facility policies related to privacy.
    • Expect reasonable continuity of care. You have the right to know of your continuing health care requirements following discharge.
  3. You have the right to be informed.

    • Know what facility rules and regulations apply to your conduct as a patient.
    • Have a family member and your physician notified of your admission.
    • Be informed about the outcomes of your care including unanticipated outcomes.
    • Participate in your plan of care.
    • Know the name of the physician responsible for coordinating your care and the names and functions of others involved in your care.
    • Obtain information about any professional relationships among individuals who are treating you.
    • Obtain from your physician complete and current information, in layman's terms, concerning your diagnosis, treatment and prognosis. When it is not medically advisable to give such information to you, the information will be available to an appropriate person on your behalf.
    • Be informed about potential participation in a research study or in an organ or tissue donor program. You have the right to refuse participation in such programs and may withdraw from them at any time.
    • A complete explanation of the reasons for a transfer to another facility and the alternatives. The institution to which you are to be transferred must first accept you.
    • Examine and receive an explanation of your bill regardless of source of payment.
    • Information about financial resources that may help you pay for your care.
  4. You have the right to participate in your care.

    • Receive from your physician information necessary to give informed consent before the start of any procedure and/or treatment, except in emergencies. Such information for informed consent should include, but not necessarily be limited to: the specific procedure or treatment, the medically-significant risks involved, the probable duration of incapacitation and significant medical alternatives.
    • Consult with another physician at your own request and expense. Medical or facility staff will assist in securing a consultation if requested.
    • Refuse treatment to the extent permitted by law and to be informed of the medical consequences of your action.
    • The patient has the reasonable right to access to visitors. A patient cannot be denied access to anyone who is authorized to act on the patient's behalf to protect their rights.
  5. You have the right to manage your personal health information.

    • The patient has the right to request an amendment to clinical, billing and other records containing personal health information.
    • The patient has the right to request in writing a list of certain disclosures of their PHI, made up to six years before the date of request, but not prior to April 14, 2003.
    • Every consideration of privacy about your own medical care program. Case discussions, consultations, examinations and treatments are confidential and should be conducted discreetly. Those not directly involved in your care must have your permission to be present.
    • Expect that all communications and records pertaining to your care should be treated as confidential.
    • Access to all information in your medical record. When it is not medically advisable to give the information to you, the information will be available to an appropriate person on your behalf.

Patient Responsibilities

  1. As a patient, you have a responsibility to keep us informed.

    • Providing, to the best of your knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other matters relating to your health. Some patients find it helpful to carry a list of their medications.
    • Informing your caregiver if you anticipate problems following the prescribed treatment.
    • Speaking up and asking questions if you do not understand your treatment plan and your role in the plan.
    • Making sure the SurgiCenter has a copy of your written advance directive if you have one.
  2. As a patient, you have a responsibility to participate in your care.

    • Follow the treatment plan recommended by the physician primarily responsible for your care.
    • Making informed decisions about your care.
    • Ask about pain management, including what to expect and options for pain relief, letting us know if your pain is not relieved and talking about fears and worries related to pain. You should take an active part in your pain management plan and ask for relief when you first feel pain.
    • Keep appointments and, when you are unable to do so for any reason, notifying the physician or the facility.
    • Accept responsibility for medical results if you refuse treatment and do not follow the physician's instructions.
    • Recognize the impact of your lifestyle on your personal health.
  3. As a patient, you have a responsibility to fulfill necessary obligations.

    • Assure that the financial obligations of your health care are fulfilled as promptly as possible.
    • Make reasonable accommodations to the needs of the facility, other patients, medical staff and facility employees.
    • Provide necessary information for insurance claims and for working with the facility to make payment arrangements, when necessary.
  4. As a patient, you have a responsibility to respect others.

    • Conduct yourself in a way that respects the rights of other patients, staff members and facility property.

Child & Family Rights

  1. You and your family have a right to considerate care.

    • You and your family are important. We will work together to make you feel as safe and comfortable as possible.
    • Respect and personal dignity.
    • Care that supports you and your family.
    • When you are at Vidant SurgiCenter, you might feel scared, mad, lonely or sad. You can let people know how you feel. It is okay to cry or complain.
    • You can have your family with you as much as possible. When this is not possible, the other people caring for you will explain why.
    • Care that respects your need to grow, play and learn. We will consider all your interests and needs, not just those related to your illness or stay at our facility.
  2. You and your family have a right to quality care.

    • You will be taken care of by doctors, nurses and other people who know how to take care of children and teenagers.
    • You have the right to be as comfortable and free from pain as possible.
    • You have the right to expect reasonable continuity of care.
    • You have the right to know all of the people who take care of you at Vidant SurgiCenter. You and your family can meet with them to plan what is best for you.
  3. You and your family have a right to be informed.

    • We will explain things to you. We will speak in ways that you can understand. You can ask about what is happening to you and why.
    • You have the right to expect all communications and records pertaining to the patient's care to be treated confidentially.
    • The child patient and his/her family have the right to consent or refuse to participate in such research projects.
    • Someone who speaks your language will help explain things to you.
    • Someone from your family can be with you when people in Vidant SurgiCenter are explaining things to you.
  4. You and your family have a right to participate in your care.

    • It's important to share your ideas and feelings about your care.
    • You can tell us how we can help you feel more comfortable.
    • You have the right to examine and receive an explanation of his/her bill regardless of source of payment.
    • You have the right to know what Vidant SurgiCenter rules and regulations apply to conduct as a patient and visitors to Vidant SurgiCenter.
    • You have the right to refuse treatment to the extent permitted by North Carolina law concerning treatment of minors and to be informed of the medical consequences of such an action.
    • You can tell us how you want to take part in your care.
    • You can make choices whenever possible.

Child & Family Responsibilities

  1. You and your family have a responsibility to keep us informed.

    • You have important information about your child's health. We need to know about symptoms, treatment, medicines and other illness.
    • You have a responsibility to be honest.
    • You have a responsibility to do all the things that your doctor tells you to.
    • You should tell us what you want for your child.
    • It is important for you to tell us how you want to take part in your child's care.
    • You should tell us if you don't understand something about your child's care.
    • If you are not satisfied with your child's care, please tell us.
  2. You and your family have a responsibility to participate in your care.

    • You and the other members of the health care team should work together to plan your child's care.
    • You are responsible for doing the things you agreed to do in this plan of care. If you cannot follow the plan, please tell us.
    • All families are different. We want to learn about what is important to you and your family.
    • You have the right to every consideration of your privacy concerning your medical care program.
    • You, your family and caregivers will plan how the important people in your life can support you.
  3. You and your family have a responsibility to fulfill necessary obligations.

    • Families are responsible for their child's bill. Tell us if you need financial counseling.
  4. You and your family have a responsibility to respect others.

    • Respect privacy.
    • Keep noise low, including voices, TV, radio and video games.
    • Do not smoke on Vidant SurgiCenter campus.
    • Do not bring/use adult entertainment items, such as R-rated movies, adult magazines or adult websites.